The customer support that you can receive from your shared web hosting provider is very important, no matter if you have pre-sales questions and you are not a client yet, or you've got a technical problem with an active account. Prompt and accurate information about a question or an issue can save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from a real hosting provider and not from a reseller. If you buy a hosting account through a company that does not own its servers and it can't access them right away, it is almost certain that you will wait for a day or two so as to get a response to your query, thus your web sites may stay offline for quite some time. However, a supplier which provides different means of communication and has a technical support crew that is available at any time can assist you right away and help you reduce or completely avoid any kind of downtime and potential losses.

24/7 Customer Support in Shared Web Hosting

The customer and tech support services for all of our shared web hosting packages are twenty-four-seven, thus you can forget all about waiting for a few days to get assistance. In case you are not our client yet, you can call us, chat with a representative or send an email message. In case you already have an account, you can open a support ticket on top of the other three methods of contact. You are able to select the best way to contact us based on where you are or the equipment you are using. We are able to help you for more or less any webhosting-related question that you have or issue that you can encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a ticket, but even then the maximum reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated hosting plans that we supply include 24/7 customer and tech support, therefore regardless of what issue you have, you can contact us and we'll help you in a timely manner. Our guaranteed answer time for any email message or support ticket that you open through your Hepsia web hosting Control Panel is just one hour; typically the reply time hardly ever exceeds 20 min. We also have phone support with several local numbers internationally and a live chat, so that you'll be able to contact us and receive additional info about our services even if you do not have an account yet. We can assist you with nearly any question or an issue you may have - payment methods, plan features, email setup, website hosting account settings, and so on. If you employ our services, you won't ever experience a scenario where you need to wait for a day or two to get a problem solved like you may have to do with various other companies.

24/7 Customer Support in VPS Servers

Each and every VPS server package that we offer includes 24/7 customer and tech support, which means that if you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you can get in touch with us at any time, even weekends and holidays. For your benefit, we offer different means of communication - phone support with a couple of local numbers worldwide, live chat, email messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical issues because it will be much easier to monitor what's going on. The maximum warranted response time for all of the email messages and tickets is one hour, but it hardly ever takes that long to get assistance. If you add the Managed Services upgrade that we provide, our administrators will also assist you with any third-party software matters.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we supply feature 24/7 support via various methods of communication and with a 1-hour max answer time guarantee. When you want to find out more about the packages or you have some general or billing questions, you will be able to call one of the local numbers we have worldwide or you can use our live chat service and talk to a live representative. For strictly technical issues which need the help of a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an email message, because these channels are more appropriate to track a particular problem. The response time for them rarely surpasses half an hour, therefore you can forget all about waiting for a full day so as to receive help. Our support service is available for any server-related matters, which includes the pre-installed software. In the event that you want support for third-party apps, you can consider obtaining the Managed Services upgrade that we supply for all of the packages.