There are several ways to touch base with the hosting company whose services you are using, but the one that you will invariably find no matter which company you opt for is a trouble ticket system. It’s the least complicated means of correspondence for different reasons. If no help desk team representative is available at the moment and they are all busy, a telephone call may not be responded to, but a ticket will invariably be received. On top of that, you can copy and paste extensive pieces of info without worrying about typos, and in case a given problem needs more time to be sorted out or a number of responses have to be exchanged, all the information will be in the exact same place, so each party can always see the comments left by the other one. The downside of using tickets to contact your hosting company is that they’re usually separate from the hosting platform, which implies that if you have to supply info or to follow instructions, you will need to use no less than two different accounts and this number could increase in case you wish to manage a number of domain names. Plus, a lot of hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for a response.

Integrated Ticketing System in Shared Web Hosting

In contrast to what you may find with a lot of other hosting companies, the trouble ticket system that we use with our shared web hosting is included in the Hepsia hosting Control Panel, which comes with all web hosting accounts. You won’t have to memorize several login credentials, as you’ll be able to manage both your tickets and the web hosting account itself from one single location. So, in case you have an enquiry or come across a difficulty, you can contact our customer support team members immediately. Our system offers a clever search functionality. This suggests that even in case you have submitted heaps of tickets over the years, you will be able to find the one that you want without difficulties. Plus, you can check knowledge base guidelines for troubleshooting commonly encountered issues.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting plans, was built with the belief that you should be able to manage everything related to your account from one single place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got an inquiry or stumble upon an issue, you can contact our client support staff members instantly without needing to log into a different admin console. You can browse your website files or check different account settings while you send a new ticket or read the answer to an older one. In case you’ve got a ton of tickets and you want to find a specific one, you can take advantage of the intelligent search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll receive an answer in less than sixty minutes regardless of the nature of your question or problem.