If you’re a website owner, a problem might always appear and it does not automatically need to be connected to the web hosting service itself. For example, something can go wrong when you update a web application or some critical data can be modified or erased mistakenly. No matter what the nature of the problem might be, you will need to touch base with the respective help desk support staff and request them to restore a backup or to assist you in troubleshooting the problem that you are having. How timely they’ll do this will determine the time that your sites will be unreachable. For some websites such as community portals or online shops, a longer outage duration often means losing users and money. Thus, it’s rather important that you use the services of a hosting company that provides not only a very good technical support service, but also a quick one.

One-Hour Response Guarantee in Shared Web Hosting

Our shared web hosting feature a 1-hour response time guarantee, which means that no matter what query or obstacle you might have, we will always be there to help you out. In reality, it rarely takes more than half an hour to get a problem resolved or a query answered, and this is valid for both sales and technical matters. Our help desk support team members will be at your service 24-7, even on national holidays and weekends, which means that you’ll receive instant assistance at all times. We understand how precious time can be, so by the time we reply to your e-mail or ticket, we’ll have enquired into the matter and, in case we haven’t found a solution, we will supply you with more information about what you need to do on your end – when the circumstances demand this. With our support service, you can be certain that there will be somebody to help you out right away, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we recognize precisely how important it is to receive well-timed support, we guarantee that you won’t ever need to wait around for more than 1 hour to get an answer to any support ticket that you submit through your semi-dedicated server CP. In fact, you will rarely need to wait for more than twenty-thirty minutes and this is valid for any inquiry regardless of its nature – technical, billing or general. Moreover, our customer and tech support staff will be at your disposal 24x7, which is why even in case you send a ticket during national holidays, you’ll always obtain a fast response, which will contain the answer to an enquiry, the solution to a predicament or the information necessary to sort out an issue yourself – if there is something that you have to do on your end. With us, you will never need to spend an entire day hanging around awaiting a response like you would with many other hosting providers.