Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • All your help requests will be responded to in maximum sixty minutes after the trouble ticket or email is received. If your issue requires further assistance from an admin, we’ll forward the ticket or the e–mail to the person on duty, right away and will leave a comment to let you know that more time will be needed for discovering the optimal solution. Furthermore if you take advantage of the Managed Servers package, any of the services included there will be executed whenever you like.

  • Top quality support service

  • An Excellent Support Service

  • Our help desk support staff will be available to you 24/7/365 if you require assistance with the Hosting Control Panel or with any of the applications that we have preinstalled for you on the dedicated server. Furthermore if you require assistance tackling all the day–to–day administration tasks on your dedicated server, you can take advantage of our Managed Servers package, which includes backup storage space, Operating System updates on a weekly basis, installation and problem troubleshooting services, server monitoring and restarting procedures, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Each dedicated web hosting plan is equipped with our cost–free Hosting Control Panel, which boasts a fully detailed knowledge base plus a set of step–by–step video tutorials. Whenever you need help working with the Hosting Control Panel, just press the Videos or Help buttons situated in the upper right corner.