Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Answer Guarantee

  • Each ticket that you post to the tech support staff will be handled within approximately 1 hour. All normal inquiries are going to be answered straight away. Yet, if the assistance inquiry you have submitted calls for the aid of a capable technician, we will forward the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Top–quality Client Help Service

  • We will be on line for you 24/7/365 to offer advices and tech support and also to assist you with any issue that you might come across as you are taking care of your virtual server. We’re able to support all pre–configured software packages, like your Operating System, server administration panel (dependent upon the VPS type) and the Hosting Control Panel designed entirely by us.

  • Intuitive help center

  • An Educational Help Section

  • A complete and routinely updated knowledge base is integrated into our custom–built Hosting Control Panel. It includes quick tips about how to carry out all the basic web site control tasks. The Help section includes descriptive how–to content articles and step by step video guides. You can reach the Help area by hitting the Help or Video buttons in the upper right corner of each Control Panel section.